Reservine is a web-based service/product owned and operated by Reservine s.r.o., Company ID No. 21624267 (hereinafter the “Provider”). Detailed contact information for the Provider is available here.
The Reservine website, its content, and related products and services are available to all persons of legal age who are authorized to enter into contracts (binding agreements). The Provider may require proof of fulfilling these criteria when granting access to all (or some) of its services and/or products, in the form of identification details or contact information.
These general terms and conditions (hereinafter the “Terms”) govern the use of all products and services of Reservine, including the website “www.reservine.me” and its content.
An integral part of these Terms is the Privacy Policy (Zásady ochrany osobních údajů), available on the Reservine website. These Terms apply exclusively to Users and are not intended for End Customers.
BY USING THE RESERVINE WEBSITE (INCLUDING ITS CONTENT) AND/OR THE RESERVINE PRODUCTS AND/OR SERVICES, YOU AGREE TO THE FOLLOWING TERMS, INCLUDING ANY ADDENDA, REVISIONS, AND AMENDMENTS TO THESE TERMS. IF YOU DO NOT AGREE WITH THESE TERMS OR DO NOT WISH TO BE BOUND BY THEM, DO NOT USE THE RESERVINE WEBSITE, PRODUCTS, OR SERVICES.
The Provider reserves the right to revise or modify these Terms at any time in its discretion, to reflect legal, technical, or other changes. The most recent updated version of these Terms is available on the Website. The Provider undertakes to inform Users of any change to these Terms via e-mail at least 10 calendar days before the effective date of the new version of the Terms. The User has the right to reject such change to the Terms by sending a notice of termination to hello@reservine.me; in such a case, the contractual relationship shall end on the date preceding the effective date of the new version of the Terms. If the User does not reject the changes to the Terms, the contractual relationship shall be governed by the new version of the Terms.
Notice: In the event of any discrepancies between the English and Czech language versions of these Terms, the English version shall prevail.
Should any part of the Terms conflict with what was mutually agreed upon when ordering the Reservine Services, the mutually agreed-upon provision takes precedence over these Terms. If any court or regulatory authority decides that any provision of these Terms is invalid or unenforceable, such provision will be severed, and the rest of the Terms shall remain fully valid and effective.
For the purposes of these Terms:
Reservine Services collectively refer to the Reservine Reservation System, Premium Services, Payment Service RESERVINE, the Payment Terminal Rental Service, and the Marketplace Reservine service, whose descriptions and versions are set out in these Terms, the relevant agreements pertaining to the given Reservine Service, on the Website, and in the Marketplace Application.
Prices for Reservine Services are listed in the Price List. Value added tax (VAT) at the statutory rate is added to the prices set out in the Price List. The End Price (including all taxes and fees) will always be displayed to the User in their “cart” prior to order completion. The Provider may adjust the Price List to reflect market changes or replace it temporarily with special or promotional pricing. Prices in the Price List are stated in the local currency or in US dollars (USD). The Provider reserves the right, in exceptional cases, to negotiate individual prices with Users.
The price valid at the time of ordering a particular Reservine Service is binding on the User. A price change does not affect those Reservine Services already ordered. However, the Provider may unilaterally adjust, each year from January 1st, 2026, the agreed-upon prices in line with inflation in the Czech Republic (up to the average annual inflation rate announced by the Czech Statistical Office). The Provider undertakes to inform Users of any such increase by e-mail sent to the address provided in the Administration.
Any costs incurred by the User (e.g., internet connection, phone calls) in connection with concluding any agreement under these Terms shall be borne by the User.
All Premium Services may be ordered by the Partner via the Administration. For paid services, the order form displays the total price (including all taxes and fees). Before sending the order, the User can check and modify the data entered. The User places the order by clicking the “Order and Pay” button or a similarly designated button. A confirmation of receipt of the order is delivered to the User through the Administration.
Reservine Services can be paid by various methods (e.g., credit card, PayPal, bank transfer), which may differ by country. In the case of bank transfers, any associated fees and charges are paid by the User. An invoice for Premium Services is made available to the User in the Administration. By virtue of Czech Act No. 235/2004 Coll., on Value Added Tax, the User consents to the Provider issuing electronic invoices. The User is responsible for providing correct and complete payment details (e.g., variable symbol). The Provider is not liable for orders that fail due to incorrect or incomplete details. The Provider uses external partners to process payments.
If the Partner has ordered Premium Services, these may be set to renew automatically (where technically possible) based on the selected subscription period. For annual renewals, the amount is charged 30 days before the end of the current period. The User can cancel automatic renewal at any time in the Administration.
The payment date is based on the confirmation from the payment service provider. Typically, the payment date and the activation date of the respective Reservine Service coincide, except for possible manual processing delays.
a. Cancellation within 15 days All Premium Services may be canceled, and a refund requested within 15 days from the date of activation. This does not apply to orders paid for with discount codes or vouchers. Moreover, it cannot be used if the Partner has previously used any Premium Services in the past.
b. Other cases Reasons leading to a refund after the 15-day period may include:
The Provider reserves the right to review the reason stated by the Partner and to decide on acceptance or denial of the request at its discretion.
A request to cancel Reservine Services or change the scope of provided Reservine Services must be sent to hello@reservine.me. For the Marketplace Reservine service, the Partner can also deactivate the service independently (e.g., a button labeled “Remove from Marketplace”).
If a Partner intends to request a Chargeback, they must notify the Provider in advance by e-mail. The Provider reserves the right to challenge such a Chargeback and possibly terminate the User’s account.
Refunds will be processed within 50 calendar days of the Provider receiving the Partner’s request. The money will be returned by bank transfer, the same payment method, or a non-refundable voucher (at the Provider’s discretion). The respective Premium Services will be deactivated simultaneously with the refund.
For re-activation, the User must re-order the relevant Reservine Service under these Terms. The Provider reserves the right not to re-activate the services if the prior deactivation resulted from the User’s breach of these Terms.
The Provider and the User may terminate any agreement for Reservine Services in accordance with applicable legal regulations, the relevant service agreements, or these Terms. The Partner acknowledges that terminating the RESERVINE Payment Services Agreement automatically terminates the Payment Services Agreement.
Both the User and the Provider may terminate an agreement by giving one month’s notice, which begins on the first day of the month following the month in which the notice is delivered to the other party. The Provider’s notice is sent to the User’s contact e-mail (listed in the Administration), and the User’s notice is sent to hello@reservine.me.
The Provider is entitled to withdraw from an agreement with immediate effect if (i) the User breaches the agreement or these Terms, or any arrangement with the Payment Processor, or the applicable law or Scheme rules, (ii) the Provider receives at least three complaints from End Customers about the Partner, (iii) the Partner is in default of any payment for more than 14 days, (iv) the Partner suspends or ceases its business activities, or (v) the Partner enters liquidation, insolvency, or is otherwise unable to meet its obligations. In case of withdrawal, the Provider has the right to compensation for any harm caused.
Agreements on Reservine Services are usually concluded for a duration of at least 6 months, unless otherwise agreed. Unless specified, termination does not entitle the User to a refund of any fees paid, nor does it affect any provisions that are to remain in effect even after termination (e.g., liability or contractual penalties).
The Provider reserves the right to delete all User data any time after termination of the Reservine Services, without prior notice.
The basic version of the Reservine Reservation System is free. Parameters are specified in the Price List.
The list of Premium Services for Partners is available in the Administration or on the Website, with details and pricing in the Price List.
To conclude the User Agreement for using the Reservine Reservation System, a User Account must be created. The User must provide a valid e-mail address, password, and any other requested details. The User must supply truthful and complete information.
If the User wishes to use the Reservine Reservation System, they submit an order via the Website. The Agreement is formed once the Provider confirms the activation of the Reservine Reservation System to the e-mail address specified in the Administration.
The Provider offers Reservine Payment Services that streamline the collection, processing, and refund of payments from End Customers. This includes (i) linking the Reservine Reservation System used by the Partner with the Payment Processor (Stripe), (ii) brokering the opportunity for the Partner to conclude a Payment Services Agreement with Stripe, and (iii) supporting Partners in using Stripe Services (including payment terminals).
Reservine Payment Services are technical services that mediate and support the provision of Stripe’s payment services. They are not payment services under Czech Act No. 370/2017 Coll. Rather, the Provider merely mediates the opportunity for the Partner to establish a contractual relationship with the Payment Processor (Stripe).
Within 3 calendar days of placing the order for Payment Services Reservine, the Provider will confirm receipt via the Administration. Since this is a paid service, the RESERVINE Payment Services Agreement is concluded upon successful completion of payment. This obliges the Provider only to facilitate the opportunity for the Partner to enter into a Payment Services Agreement with Stripe.
By concluding the RESERVINE Payment Services Agreement, the Partner authorizes the Provider to act on its behalf in legal matters related to the Stripe Services (e.g., setting up payouts, frequencies, anti-fraud tools). All actions taken by the Provider regarding a specific Partner are considered to have been taken by that Partner.
Transactions processed by Stripe are not banking operations. Stripe makes various payment methods available in its platform, which the Provider can enable or disable as needed.
Stripe must comply with strict regulations (AML, KYC, etc.). Each Partner must complete an on-boarding process. If all requested information is correctly provided, Stripe may sign a Payment Services Agreement directly with the Partner.
If the process is successful, the Provider will inform the Partner via the Administration that the Payment Services Agreement with Stripe has been concluded. There is no legal right to having such an agreement concluded (Stripe may decline without reason).
The Provider and/or Stripe may refuse to conclude a Payment Services Agreement at any time, even without providing a reason.
The Partner undertakes to provide all necessary cooperation if additional information is required (either directly by Stripe or by the Provider).
If the Partner’s details provided during on-boarding (e.g., type of provided services) change, the Partner must inform the Provider in writing (by e-mail to Customer Support) within 3 calendar days of the effective date of such change.
The price is stated in the Price List for each Premium Service.
Terms for payout are defined in the Stripe Payment Services Agreement. The Partner acknowledges and expressly agrees that the frequency of such payouts is determined exclusively by the Provider. If Stripe executes a Chargeback or a Refund from the Provider’s funds (e.g., due to insufficient Partner balance), the Partner must reimburse these funds within 24 hours of the Provider’s notice. Failure to do so for over 30 days entitles the Provider to suspend the Partner’s use of the Reservine Payment Services. This does not affect the Provider’s right to withdraw from the RESERVINE Payment Services Agreement.
The Payment Terminal Rental Service is available to legal entities or entrepreneurs who have a RESERVINE Payment Services Agreement and a Payment Services Agreement with Stripe. The Payment Terminal remains the property of the Provider; with activation, a lease agreement for the terminal is concluded between the Partner and the Provider.
The Partner orders the advanced Payment Terminal Rental Service through the Administration, filling in details (e.g., address of the Business Premises). By submitting the order, the Partner agrees to these Terms, the Price List, the Stripe Terms, and the List of Prohibited Goods and Services.
Within 3 days, the Provider will confirm receipt of the order via the Administration. Because it is a paid service, its activation is completed once the price is paid in full. An invoice is available in the Administration.
Unless otherwise agreed, the Provider dispatches the Payment Terminal to the Partner promptly after activation. The Partner must check for any obvious defects and report them within 3 days. Risk of damage passes upon delivery. The Partner shall follow the user manual included with the terminal.
The fee is listed in the Price List.
The Partner bears liability for all damage, loss, or theft of the Payment Terminal. If the damage is caused by the Partner’s incorrect use or third-party actions, the Partner bears the cost of repair/replacement.
The Provider may update the terminal settings or software. The Provider may also replace the terminal with a similar device. The Partner must cooperate.
The Provider will offer technical support to the Partner for operating the Payment Terminal.
The Partner is obliged to:
The Partner must cease using and return the Terminal if:
The Partner must uninstall and return the terminal (at their own cost) within 10 days to the Provider’s address. The terminal is considered returned when the Provider confirms delivery. It must be returned in a condition corresponding to normal wear and tear.
The Provider may perform “test purchases” to verify compliance. The Partner shall cooperate in reversing the transaction if requested.
Any breach of obligations in Section 14 (particularly 14.9 and 14.10) is subject to a penalty of 10,000 CZK per breach.
The Marketplace Reservine service allows Partners to offer their Partner’s Services to End Customers via the Customer Application and the Marketplace Website. End Customers pick a Partner, get redirected to the relevant Reservine Site, and conclude a contract for the Partner’s Service directly with the Partner.
The Partner can activate the Marketplace Reservine service in the Administration with a button “Activate Marketplace” (or similar). The service is free of charge, and the activation is effective once the Provider confirms it in the Administration.
The Partner must supply truthful and complete data, bearing liability for damages from any breach.
The Partner alone is liable to End Customers for the service quality, compliance with legal regulations, and for dealing with complaints or defects.
The Partner must keep End Prices up to date, and they must not exceed prices charged elsewhere. The Partner must not add surcharges to End Customers using the Marketplace.
The Partner is exclusively responsible for any damage, claims, or complaints from End Customers related to the Partner’s Service. The Provider is not liable for the Partner’s relationship with End Customers.
The User undertakes not to:
The User must promptly inform the Provider of any changes to their data. If the Provider suspects misuse, it may refuse to make requested changes.
Each User must secure their login credentials. The Provider is not responsible for losses due to compromised credentials.
By activating the Marketplace Reservine service, the Partner agrees that the data provided may be displayed in a partner directory.
The Partner agrees that the Provider may request displaying promotional stickers or stands in the Partner’s Business Premises. If using a Payment Terminal, the Partner may also be required to display relevant marketing materials from Stripe or the Provider.
The Partner alone is responsible for all taxes, fees, and charges related to their sales of goods/services (e.g., VAT).
The Partner will not engage in SPAM (i.e., mass unsolicited e-mails).
In the event of any breach under Section 18, the Partner is liable for a contractual penalty of 10,000 CZK for each individual violation. The Provider may also terminate the relationship.
The Provider is not responsible for third-party content or services. Any transaction between the User and a third party is solely at the User’s own risk.
All contractual penalties set out in these Terms are payable immediately upon the breach, for each individual violation. Payment of a penalty does not affect the right to seek damages.
The Provider remains the sole owner of all intellectual property rights to the Reservine software, trademarks, content, etc. The User is not allowed to copy, reverse-engineer, or otherwise misuse the Provider’s software. The Provider does not grant any license to use its trademarks beyond what is necessary for the service usage.
When processing personal data, the Provider follows the GDPR and other relevant legislation (see the Privacy Policy).
If a User uploads personal data via the Administration, the User is the controller, and the Provider acts as the processor. The User must handle such data in line with the GDPR.
By concluding the Reservine Reservation System User Agreement, the Parties also conclude a data processing agreement under Article 28 GDPR, covering:
The Provider reserves the right to modify or remove any part of the Reservine Sites or Marketplace Application or interrupt service operations (e.g., maintenance or force majeure) without prior notice. No refund is owed to the User in such cases.
All Reservine Services are offered on a “best effort” and “as is” basis, without any warranty of being uninterrupted, timely, secure, or error-free.
The Provider may immediately suspend or terminate Reservine Services if the User breaches the Terms, without refund.
The Partner acknowledges the Provider is not liable for any harm (including lost profits) caused by potential defects in Reservine Services or Stripe’s services if caused by the Partner, third parties, or force majeure. The Provider is not responsible for data loss, viruses, or other external issues.
The above limitations shall apply to the fullest extent permitted by law.
The Provider is not liable for materials posted by Users (e.g., forum posts, blog posts) or for their correctness or accuracy.
The Provider does not guarantee that the Reservine Services will meet the User’s expectations, be uninterrupted, or error-free. Any advice or information obtained (verbally or in writing) from the Provider does not create any warranty not explicitly stated in these Terms. Users waive any warranty claims unless legally mandated.
Communication is generally carried out online. All messages and agreements are recorded electronically. The contractual language is Czech and English.
The Provider constantly strives to enhance the Reservine Services.
The Provider welcomes any suggestions or feedback, which may be sent to hello@reservine.me.
The Provider may offset any claim against the User’s obligations, e.g., by deducting from payouts to the Partner. The Partner expressly agrees to such set-off.
Any disputes are subject to the jurisdiction of the Czech courts. If the User is a consumer, out-of-court dispute resolution is possible through the Czech Trade Inspection Authority (ČOI). Complaints may be addressed to the Provider’s Customer Support.
Trade supervision is performed by the relevant trade licensing office. Personal data oversight is conducted by the Czech Office for Personal Data Protection. The Czech Trade Inspection Authority supervises consumer protection to the extent defined by law.
Events such as natural disasters, strikes, epidemics, or other unforeseeable obstructions may relieve a party from liability. Payment obligations remain unaffected.
The Provider may assign the Reservine Reservation System User Agreement or the RESERVINE Payment Services Agreement to a third party without the User’s consent. The Partner may not assign the Payment Services Agreement without Stripe’s prior written consent.
Both parties bear the risk of changed circumstances, excluding the application of Sections 1765(1) and 1766 of the Czech Civil Code.
Any usage of commercial customs is excluded unless explicitly agreed.
Legal relationships not expressly governed by these Terms shall be governed by the laws of the Czech Republic.
These Terms replace the General Terms and Conditions dated October 31, 2023, and the general terms and conditions for partners dated July 7, 2021. They become valid and effective on January 30, 2025.
All provisions concerning the Marketplace Reservine service take effect on the date notified in the Administration as the “Effective Day.” For Partners who already use the Marketplace Reservine service as of the effective date of these Terms, the Original Terms remain effective for the Marketplace service until the Effective Day; afterward, these Terms shall replace the Original Terms. Should the Partner deactivate the Marketplace Reservine service under the Original Terms, from that point onward, these Terms apply fully (except as stated in 25.12, first sentence). If a Partner does not use Marketplace Reservine as of the effective date and does not have active Payment Services Reservine, they can still activate Marketplace Reservine under the Original Terms until the Effective Day.
For any questions, contact us at hello@reservine.me or by phone at +420 735 124 376.
Effective Date: January 30, 2025