(effective as of January 30, 2025)
File No.: C 404089/MSPH, maintained by the Municipal Court in Prague Company Name: Reservine s.r.o. Registered Office: Herálecká IV 1583/4, Krč, 140 00 Prague Company ID (IČO): 21624267 VAT ID (DIČ): CZ21624267 Legal Form: Limited Liability Company Scope of Business:
Contact Details:
Our application is hosted on servers operated by Hetzner Online GmbH.
Reservine recognizes that users, partners, end customers, and other persons (“data subjects”) who visit our website or use our services value their privacy. Below you will find information on how Reservine, as the controller of personal data, processes personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (“GDPR”).
This Privacy Policy is linked to our General Terms and Conditions.
Capitalized terms used in the text are defined in the General Terms and Conditions.
Referred to below as “Reservine.”
No Data Protection Officer has been appointed, as Reservine is not obliged to designate one under Article 37 GDPR.
If Reservine transfers your personal data to countries outside the European Union, it always ensures compliance with Articles 44 et seq. GDPR and requires the same from its data processors. Data are transferred only to non-EU countries capable of ensuring an adequate level of protection under the GDPR (for example, based on an adequacy decision or the conclusion of standard contractual clauses).
Reservine currently does not transfer personal data to third countries or international organizations, except for transferring personal data to the following processor:
Reservine does not carry out profiling or automated individual decision-making within the meaning of Article 22 GDPR.
The supervisory authority in the location of Reservine’s registered office is the Office for Personal Data Protection, Pplk. Sochora 27, 170 00 Prague 7, e-mail: posta@uoou.cz, tel.: +420 234 665 125.
When providing our services, Reservine may act as both a controller and, in certain cases, a processor of personal data.
Reservine acts as a controller of personal data in relation to Users (if they are natural persons), their representatives, and Partners.
Why do we process personal data?
We process mainly: name, surname, business name, Company ID (IČO), VAT ID (DIČ), address, phone, email. The legal bases are Article 6(1)(b) (performance of a contract) and Article 6(1)(c) (compliance with a legal obligation) GDPR.
We also process personal data for legitimate interests (direct marketing – sending commercial communications), specifically an email address and a phone number. The legal basis is Article 6(1)(f) GDPR.
Retention period: We process personal data during the contractual relationship and up to a maximum of 10 years after its termination, or longer if required by special legislation or if necessary to protect our legitimate interests.
Collection of personal data: Primarily obtained directly from the data subject when entering into a contract.
We provide the User with data space for storing data (including personal data of end customers) on our servers (operated by Hetzner). In these cases, Reservine acts solely as a processor and the User is the controller of personal data.
Reservine does not perform any operations with these data other than storing them and making them accessible to the User if needed. The User (Partner) is fully responsible for handling the data in the role of the controller.
When an end customer registers in the application or on the Marketplace, Reservine is the controller of the personal data (name, surname, email, phone). We process these for concluding a contract and fulfilling legal obligations. Like with Users, we may send educational emails here too. The legal bases are Article 6(1)(b) (contract performance) and Article 6(1)(c) (legal obligations) GDPR. Direct marketing (commercial communications) is based on our legitimate interest (Article 6(1)(f) GDPR).
Retention period: Throughout the contractual relationship and up to 10 years following its end.
Collection of personal data: Directly from the data subject upon registration.
Data sharing with Partners: For the end customer to make a reservation with a specific Partner, it is necessary to share the customer’s personal data with that Partner. The Partner then acts as an independent controller.
When activating the payment service from Reservine, we may process (depending on the type of entity):
The legal basis is Article 6(1)(b) (contract performance) and Article 6(1)(c) (legal obligations) GDPR.
Payment transactions are provided in cooperation with Stripe. Therefore, the Partner may be asked to familiarize themselves with Stripe’s personal data processing terms.
Processing is necessary for properly activating and operating the payment service in compliance with regulatory requirements.
Personal data are processed for the duration of the service and for an additional 10 years after its termination or the last transaction.
While using the payment service, we process, for example, data on executed transactions, any chargebacks, payment statements, communication details, invoice payments, and possibly bank account details.
The legal basis is Article 6(1)(b) and 6(1)(c) GDPR.
We process personal data for the duration of service provision and for an additional 10 years after its end or the last transaction.
If the end customer pays for a Partner’s service via Reservine’s payment service, we process transaction-related data:
The legal basis is Article 6(1)(b) and 6(1)(c) GDPR.
The purpose is to enable payment and handle possible issues or refunds. Stripe (and other payment providers) processes this data under its regulatory obligations, particularly AML.
Retention period: 3 years from each transaction. If legislation (e.g., AML laws) requires a longer retention, we store the data for up to 10 years.
Reservine processes data obtained from individuals using our website (e.g., IP addresses, log files, cookies).
For detailed information on cookie usage, see Section VI below.
As a data subject, you have (among others) the following rights:
Reservine employs appropriate technical and organizational measures to protect personal data against unauthorized access or accidental disclosure. Data are stored on servers in EU countries and in data centers meeting high security standards (Hetzner). Data transmission is protected by encryption. Reservine employees are bound by confidentiality and adhere to internal security regulations.
We adhere to Czech Act No. 480/2004 Coll. when sending commercial communications (newsletters). You can unsubscribe at any time using the “unsubscribe” link in each email.
If we process your data for direct marketing purposes, you have the right to object. If you do so, we will no longer process your personal data for this purpose.
Reservine does not disclose personal data to other controllers, except as required by law (e.g., to state authorities).
To fulfill certain tasks, Reservine uses processors such as:
As part of the payment service, payment service providers—particularly Stripe—and possibly card issuers and banks also have access to the necessary data for proper payment processing.
Every processor is bound by a data processing agreement and may not use the data for other purposes.
Reservine uses cookies on its websites to distinguish users and store their activity. In compliance with applicable legislation, we use:
You can adjust or block cookies in your browser settings or via our cookie banner.
Our website may also place cookies from, for example:
(Note: Other providers are not included.)
Reservine’s servers may automatically record certain information (so-called logs) upon each website visit, such as IP addresses, referral URLs, operating systems, and other technical data. We use this information to diagnose technical issues and maintain system security.
When processing personal data, Reservine complies with, in particular:
This Privacy Policy may be updated. The current version will always be published on our website. If there are significant changes in how we handle personal data, we will inform you in a suitable manner (e.g., via a notice on our website).
If you have any questions, please contact us at hello@reservine.me or by phone at +420 735 124 376.
Effective Date: January 30, 2025